Pet Facility Management Topics
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*NEW! “Petiquette” A New Approach To Professionalism For The Pet Care Professional
Professionalism is more important than ever in the competitive market of pet care. Learn how to polish and fine-tune your facility’s overall impression given to the public, with simple and easy steps. Shannon will cover the do’s and don’ts of effective etiquette on the telephone, in-person, and written communication for a pet care facility. Shannon’s fun and effective strategies will give your staff a new outlook! And your clients will notice and appreciate the difference, too! Professionalism will give your business the edge over your competition!
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Crisis Management: OH NO, What Do I Do Now?
Learn effective strategies and techniques in the fine art of crisis management! What happens when a pet dies at our facility? What if it is our fault? What do we say to the owners when a crisis arises? Shannon will cover what injuries and incidents qualify as true emergencies, for the animals as well as the staff. Approaches to these delicate situations can have a major impact on pet care businesses as a whole. Learn how to react smart, without panic!
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Obedience Training Your Most Difficult Clients
Do your clients snap and bite, when you would REALLY like them to sit up and beg? Would you like them to perfect the sit-and-stay while waiting for their dogs to be finished?! Don’t miss this lighthearted seminar on the delicate task of handling your customers! Learn how to effectively establish and maintain great and lasting client relationships, and create loyal customers who wouldn’t dream of taking their pets anywhere else. Every problem client has the potential to be a loyal, lifetime client; learn the secret to unlocking their potential (without the use of a shock collar!) Explore the fine art of handling difficult situations and problem clients, and firing clients with finesse! Great customer relations are the necessary foundation that the success of any pet care business is built upon!
